During Your Stay

For everyone’s security, please sign in with Security each time you enter the House. Guests age 18 and older should carry valid photo identification and wear their House guest badge while at RMH-NY. 

Our RMH-NY team is here to help throughout your stay. If you would like a tour, have a question, or need assistance, please stop by the Front Desk at any time. 

You will also receive Welcome and Check-Out emails with important information, along with a short survey that helps us better understand your family’s needs and continue improving the RMH-NY experience. 

Each guest room includes comfort and household items to help make your stay easier. Please make yourself at home while you are here. You are welcome to rearrange furniture to meet your family’s needs; we simply ask that you return it to its original setup before checking out. 

Rooms are equipped with: 

• Clean towels, sheets, and blankets 
• Cleaning supplies 
• Hairdryer 
• Thermostat 
• In-room safe 
• Mini refrigerator 
• Iron and ironing board 
• Television and phone 

We also offer a variety of toiletries, baby items, clothing, and snacks throughout the House. Many of these items are donated, so availability may vary. Please ask if your family needs something – additional items may be available, including: 

• Cribs & Pack ‘n Plays 
• Potty chairs 
• Baby baths 
• Diapers 
• Strollers 
• Toothbrushes 
• Shampoo/Conditioner 
• Laundry detergent 
• Zero gravity chair 

Medical supplies, medical equipment, and medical machines are not provided by the House. Please plan to bring any medical items your family will need during your stay. 

To keep guest rooms safe, cooking, heating, and open-flame appliances are not permitted in rooms. This includes microwaves, hot plates, kettles, space heaters, candles, and similar items. 

Room inspections  help us maintain fire safety and ensure House guidelines are being followed. 

Laundry 

Laundry rooms are available on guest floors during designated hours and can be reserved through the Front Desk. Please avoid leaving laundry unattended for long periods so every family has an opportunity to use the machines. 

Laundry rooms are located at one end of each guest floor, with the trash room at the other end. Laundry detergent is available at the Front Desk. If you need assistance, please let us know. 

Garbage & Recycling 

The trash and recycling room is located on your floor, across from the laundry room. Please place trash in the trash chute and recycling in the designated recycling bin. Recycling guidelines are posted nearby, and additional trash bags are provided in your room. 

If your family has radiation-related diapers, please contact the Front Desk and our team will assist you with proper disposal. 

Medical waste, such as syringes, used tubing, or dressing materials, should be placed in designated sharps or biohazard containers. Please work with your hospital care team and the House team if you need help determining the appropriate disposal method. 

RMH-NY offers a variety of shared spaces and amenities where families can relax, connect, recharge, and spend time together, including: 

The Community Floor Dining & Program Spaces: 

• Family Kitchen, available through the booking system 

• Parent Pantry  

• Helping Hands Kitchen led by our in-House Chef  

• Large communal dining room with beverage and Grab & Go stations 

• Homework spaces and private phone booths 

• Play Space designed for therapeutic play, social connection, and relaxing together 

• Recreation Zone with gaming, arts and crafts, Podcast & Music rooms 
• Macy’s Living Room, a welcoming family lounge with comfortable seating, two grand pianos, an aquarium, and library spaces 
• Blavatnik Wellness Center offers daily fitness classes, spa services, and wellness programming for caregivers. 
• Outdoor Spaces: 
  • Terrace with seating, dining, and play areas 
  • Serenity spaces for quiet reflection and time to recharge 

Family Support Space, a dedicated place where families can take a break, find comfort, and connect with support throughout their stay. The space is staffed by social workers and trained family support professionals who are here to help. 

Children & Family Programs 

Programs, activities, and support groups are offered throughout the House. Please check the posted signage, digital screens, and the House calendar for current opportunities and schedules. 

Thank you for helping us keep our shared spaces welcoming for everyone by caring for the space and being considerate of other families using it.