Family Guide · Ronald McDonald House New York

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Getting to your child’s appointments

Transportation

Ronald McDonald House New York provides complimentary rides to and from eligible hospital visits through our partnership with Uber Health. Each family receives one round trip per day for travel to and from patient medical appointments.

What the ride benefit covers

Rides at no cost to you

Your ride benefit pays for eligible trips directly in the Uber app. You will not be asked for a payment method for covered rides.

Available when you need it

Request a pickup for right now, usually within about ten minutes, or schedule a ride in advance for a later appointment.

Door-to-door pickups

Follow your driver’s location on the map as they approach, and check the driver’s name, photo, vehicle make and model, and license plate in the app before you get in.

Still Have Questions

You don't have to navigate this process alone. If you have questions about eligibility, reservations, or preparing for your stay, please speak with your child's hospital social worker or patient coordinator.